Customer Care Representative

• Keeping up with potential clients’ registrations and requests, as well as other issues with our services relayed via our website and email, in a timely fashion.
• Keep customer accounts current by updating databases, and documenting all inquiries, requests, resolutions, and follow-up tasks.
• Escalate inquiries and requests as necessary to the appropriate department.
• Ability to maintain professionalism at all times and deal with complaints calmly.
• Inform customers by mail of Registration information, such as Training dates, Hotel Reservations, Taxi Details, etc.
• Coordinates with the Accounting Department regarding customer credit status.
• Follow up with customer payments and adjust financial records as needed.
• Answer any questions the Clients may have about LPC services in a professional way.